Access to Health Records & Filing Complaints

for EMDR Therapy Austin, PLLC

last updated on 12/17/2025.

REQUESTING YOUR HEALTH CARE RECORDS

You have the right to request access to your health care records maintained by EMDR Therapy Austin, PLLC.

To formally request your records, submit a written request to our Privacy Officer:

Brittany Fellwock, LPC-S

4601 Spicewood Springs Rd., Building 3, Suite 200, Austin, TX 78759

email: hello@emdrtherapyaustin.com

Requests are processed in accordance with applicable state and federal law. Reasonable, cost-based fees may apply for copies.

You may also speak with your treating clinician if you have questions about your records or need assistance initiating a request. Please note that all formal requests for copies of records must be submitted through the Privacy Officer to ensure timely and secure processing.

CONTACTING OUR LICENSING AUTHORITY

The licensed clinicians providing services at EMDR Therapy Austin, PLLC are regulated by the Behavioral Health Executive Council (BHEC).

You may contact the Council regarding licensing or disciplinary matters related to a licensed behavioral health professional:

Website Contact Page: https://bhec.texas.gov/contact-us/

FILING A CONSUMER COMPLAINT

If you wish to file a consumer complaint regarding health care services, you may do so with the Texas Attorney General Consumer Protection Division.

File a complaint online at: https://www.texasattorneygeneral.gov/consumer-protection